Dell - Bangalore, Karnataka - Recognizes and troubleshoots moderate/complex technical problems within acceptable service levels Monitors and reacts to output from tools and monitoring systems Able to design proactive dashboards/setup alerts through monitoring systems Depending on priority and complexity of the incident, will escalate or troubleshoot accordingly Communicates with cross-functional teams, primarily at the individual contributor level, to provide problem resolution updates. Utilizes external and internal resources, including teammates, to investigate technology and build knowledge Regularly contributes t... - Permanent - Part-time
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