Apex Services - Bangalore, Karnataka - Service Desk Support Service Desk responsibilities- 24/7 support including public holidays. Call Handling from End users and Internal teams. Both Inbound and Outbound. Support to Customers/Internal team queries/follow-ups through skype messaging Creation of Incidents, Changes and Requests and tasks requested by users Routing of Tickets to different teams Response to emails addressed to Service Desk mailbox Data Center Visit access processing Data Center Camera Monitoring Tagging of acceptance to request and changes and assigning the tickets to the relevant teams Checking ... - Permanent - Full-time
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