NTT Global Delivery Services Limited - Chennai, Tamil Nadu - CUSTOMER CARE VOICE SENIOR REPRESENTATIVE Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables. Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met Resolving moderately routine questions following pre-established guidelines Performing routine research on customer inquiries. Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team. Required Skills: Abili... - Permanent - Part-time
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