Reliance Jio Infocomm Limited Inventory - Mumbai, Maharashtra - 1. Responsible for day to day work of the service assurance desk operations 2. Track and resolve issues escalated by CSD 2. To follow up with other functions for resolution of issues 3. Manage customer satisfaction, service KPIs, SLAs & issues 4. To follow MOPs & guidelines for timely resolution of issue 5. Notification of service problems & irregularities to customer service department. 6. Adhere to the organizational guidelines & departmental processes & procedures. 7. Work towards the individual performance parameters assigned by the shift manager., 1. Knowledge of technical sup... - Permanent - Full-time
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