Microland - Bangalore, Karnataka - Service Desk _Define business/operations specific process workflow in a manner which is simple to understand and execute. _Drive goals in synergy with customer CTQs (critical to quality) _Overcome failure modes by tweaking Service operation procedures or people skill _Get tool shortcomings addressed either by improving system capability or work around steps to the automation / tool system team _Document and conduct audits as per definition Incident Management (IM) _Propose and implement corrective steps for the failure modes identified _Define processes for the given environmen... - Permanent - Full-time
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