Zeta - Mumbai, Maharashtra - What is the job like ? Formulate and own the implementation plan of identified strategies. Create and maintain a benchmark of vital metrics, capacity planning, incident management, client and partner SLAs. Assist internal stakeholders to build the required capabilities for growth and innovation to sustain high performance. Own initiatives/ experiments towards ensuring seamless system installations, upgrade implementation plans and tasks. Final level for incident escalations; owns the RCA and postmortem process. Articulate, collaborate and build consensus on the solution path with stake... - Permanent - Full-time
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