Uber - Hyderabad, Telangana - ECR directly deals with contacts received by the Executive Leadership Team and delivers best of the kind customer support to the riders while also continuously updating and closing the loop with senior leadership tagged on the issue. The SME needs to be adept in Knowledgeable about ECR process Ability to learn, adapt and impart process training Stakeholder management Ensuring accurate representation of data and prepare MI Identifying areas where solutions would improve process and team performance for the benefit of business Excellent record keeping, as well as written and verbal commu... - Permanent - Full-time
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