Citigroup - Pune, Maharashtra - Description: Utilizes a chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries Follow-up on all customer requests via chat and email Maintains detailed knowledge of product and service offerings to customers Analyzes risk areas and identify solutions to meet customer's needs Ensuring Information security for sensitive data Helps to teach our customer how to self-service through our internet website Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses Accurate reportin... - Permanent - Full-time
source http://jobviewtrack.com/en-in/job-1f13417e480a060155546f130d130f130c4f1a1b493c4c4d544e48166d21571152021c08010916003b0e0f1a494e4f2f7e0101074806002c0e070704005276271916584a4944420a1c6c6812460a0b041c665d134c5e5f/8af593d4fe52a89bb4347bd7fc887a46.html?affid=aec4b202b3e7b41b
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