Jio - Maharashtra - Job Responsibilities : "1. Manage all customer interactions as rostered within parameters 2. Demonstrate ownership on calls when contacted by customer 3. Respond to all customers in appropriate tone and language 4. Offer a solution-based approach for all customer interactions 5. Educate the customer at every given possible opportunity 6. Ensure updation of product, system, process and policy knowledge 7. Adhere to rostered timing, scheduled shifts and activities 8. Capture customer details and data relevant to the call or service 9. Resolve customer queries within agreed timelines 1... - Permanent - Full-time
source http://jobviewtrack.com/en-in/job-484a416c4912061d4806223507080d026418475e5d46/c54bf23436ff40db12bc57ff693f97dc.html?affid=aec4b202b3e7b41b
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