Uber - Hyderabad, Telangana - Real Time Analysts are a key component of the success of Uber's Community Operations teams and responsible for assisting our Hyd/VTZ COE's in achieving SLA and Schedule Adherence goals across multiple LOB's and sites. As well as making recommendations on how to improve SLA's via CSR availability and real-time schedule adjustments. As a Real Time Analyst, you'll be the subject matter expert for real-time analysis in monitoring necessary SLA and adherence call outs for all LOB's in our Hyd/VTZ locations. What You'll Do Manage SLA's for assigned Hyd/VTZ COE LOB's, leading creation and maint... - Permanent - Full-time
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