Uber - Hyderabad, Telangana - Review low CSAT contacts to identify thematic root causes for low customer satisfaction. Conduct ticket scrubbing / contact reviews to gain a deeper understanding of the customer's dissatisfaction. Synthesize contact reviews into recommendations for CommOps, Ops, and Product. Leverage data uncovered via contact reviews to identify representative anecdotes that illustrate common customer experiences. Support team lead in generation of US&C Insights Generator presentations What you'll need: Strong written and verbal communication skills including ability to confidently and diplomatical... - Permanent - Full-time
source http://jobviewtrack.com/en-in/job-4913416c430503175400222a061207000d54762f0c1d4f595c59440b016f154519505158/25ca5d393245f4c31f3e7e7c36ead3e5.html?affid=aec4b202b3e7b41b
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